How we handle your photo and details

DoorCanvas runs the garage door visualiser for the door company whose page you used. This page explains what happens to the photo you add and the details you send.

Your photo

• We use your photo only to find your garage door and show the company's doors on it. We do not use it for advertising and we do not sell it.
• To find the door, a copy is sent to fal.ai, the AI service we use. We set that copy to expire after one hour. fal.ai handles it under its own privacy policy and terms.
• Your photo and the images we make from it are deleted from our server 90 days after you add it. Our encrypted backups can keep a copy for up to 7 days after that.
• The list of photos you have added is kept in your own browser, so you can go back to them. It is not shared with anyone.

If you send your door to the company

• Your name, phone number, message, and the picture of your garage with the door you chose are emailed to the company and kept in their enquiries inbox.
• The company uses them only to reply to you about the door. They stay in the inbox until the company deletes them.

Questions or deletion

Contact the door company whose page you used. They can delete your enquiry straight away and ask us to delete your photo.

Last updated 4 November 2026